Frequently asked questions

Cancellation and Refund Policy

All cancellations must be done by phone within 24 hours of your rental. A full refund is granted if cancelled before the 24 hour rental period. Anything after 24 hours will incur a cost of a 2 hour rental fee of $80.00 USD.   

What forms of payments do you accept?

We accept visa, master card, discover, paypal as forms of payment. we do not accept american express or cash as forms of payment.   

What happens should I get a flat tire or have a break down?

Should this happen please ensure your safety first. Be sure to safely park your bike on the shoulder or off of the road. Move away from traffic and call for assistance.  The customer is responsible for the cost of replacing a flat tire.  Contact us and our team will make arrangements to have the motorcycle towed back to our location or repair shop and arrangements will be made to have you returned to our location.   

Additional drivers or passengers

One additional driver is permitted at no additional cost but must be at least 21 years in age and have a valid motorcycle license.  Additional passenger must be at least 12yrs old. 

What should I do in the event of an accident or theft?

Please immediately call 119 for medical assistance and police.  If possible be sure to make a police report and to get the information of the other party.  Contact our office and we will make arrangements to retrieve the bike and  return you back to our location.  

What is your fueling policy?

All motorcycles are presented with a full tank , and should be returned with a full tank using only 90 octane or higher. If your motorcycle is returned with less than a full tank of fuel, you will incur a refueling charge.  

Security Deposit

We will be placing a temporary authorization on your credit card for rental of the motorcycle. This is just in case it has a small accident, tip over, or other accident. Please treat it as well as you can and the temporary authorization will be returned to you when you return the bike without damage.  


Privacy Policy

Spice Joy Ride Motorcycle Rentals Limited. PRIVACY POLICY

Spice Joy Ride Motorcycle Rentals Limited (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.spicejoyride.com.

“Service” refers to the Company’s services accessed via the Site, in which users can reserve a motorcycle for rental.

The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: https://spicejoyride.com/privacy-policy/), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

I. INFORMATION WE COLLECT We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name, address, birth date, drivers license number and credit card/debit card information, which you submit to us through the reservation process at the Site.

1. Information collected via Technology To activate the Service you do not need to submit any Personal Information. To use the Service thereafter, you do need to submit further Personal Information which may include: email, name, address, birth date, drivers license number and credit card/debit card information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information: · location, personal preferences and other non-personal information. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

2. Information you provide us by making a reservation In addition to the information provided automatically by your browser when you visit the Site, to make a reservation you will need to provide personal information. By reserving, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

3. Children’s Privacy The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at support@spicejoyride.com.

II. HOW WE USE AND SHARE INFORMATION Personal Information: Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users and provide technical support, .We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law. Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy will not disclose any Non-Personal Information to our partners, advertisers or other third parties. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

III. HOW WE PROTECT INFORMATION We implement security measures designed to protect your information from unauthorized access. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology.

However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

IV. LINKS TO OTHER WEBSITES As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

V. CHANGES TO OUR PRIVACY POLICY The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VI. CONTACT US If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to support@spicejoyride.com. Last Updated: This Privacy Policy was last updated on December 26, 2018.

FAQ's motorcycle rentals

MOTORCYCLE RENTAL AGREEMENT

This Agreement is made and entered between ​Spice Joy Ride Motorcycle Rentals Ltd.​ hereinafter called “Owner” and the undersigned hereinafter called “Renter”.

VEHICLE

The Owner represents that to the best of his knowledge and belief that said vehicle is in sound and safe condition and free of any known faults or defects which would affect its safe operation under normal use.

RENTAL PERIOD

The Renter agrees (a) that the rented vehicle shall not be used to carry passengers or property for hire; (b) that the rented vehicle shall not be used to carry passengers; (c) not to use the vehicle to push, propel or tow another vehicle, trailer or any other thing without the written permission of the owner; (d) not to use the vehicle for any race or competition; (e) not to use the vehicle for any illegal purpose; not to operate the vehicle in a negligent manner; (g) not to permit the vehicle to be operated by any other person without the written permission of the Owner.

RENTAL FEE & FUEL RATE

The Renter hereby agrees to pay the Owner at a rate of $80 for first 2 hrs and $20 per hr thereafter for the use of said vehicle. All fuel used shall be paid for by the Renter. Vehicle will be given with a full tank of fuel and Renter shall return vehicle with a full tank of fuel, using ONLY​​ 90 octane/super/premium/ fuel. If Renter returns bike without a full tank of fuel then Renter will be charged $2.00 per gallon. DURING RENTAL PERIOD RENTER SHALL ONLY USE 90 OCTANE/SUPER/PREMIUM FUEL

DEPOSIT

The Renter further agrees to make a deposit of $500 with the Owner, said deposit to be used, in the event of loss of or damage to the vehicle or equipment during the term of this Agreement, to defray fully or partially the cost of necessary repairs, replacement or other required payment. In the absence of damage or loss, said deposit shall be credited toward payment of the rental fee and any excess shall be returned to the Renter.

INSURANCE

The Renter hereby agrees that he shall fully indemnify the Owner for any and all loss of or damage to the vehicle or damage to the vehicle or equipment during the term of this Agreement whether caused by collision, fire, flood, vandalism, theft or any other cause, except that which shall be determined to be caused by a fault or defect of the vehicle or equipment. Unless due to the fault of Owner, all fines, penalties, traffic and/or parking violations, court costs, towing charges and other expenses relating to the Vehicle assessed against Owner or the Vehicle during the rental period. The Renter has pay to the Owner all expenses incurred by the Owner due to Renter’s failure to return the Vehicle including costs in locating and recovering the Vehicle.

RESTRICTIONS OF USE OF THE VEHICLE

Only those who are a party to this Agreement and have a current valid driver’s licence to operate the Vehicle are permitted to drive the Vehicle. Any other drivers are prohibited from operating Vehicle.​ ​A copy of the said licence shall be provided to the Owner. The Renter shall not use or permit to be used for the carriage of passengers for hire or reward. The Renter shall not sublet or hire the Vehicle to any other person. The Renter shall not permit the Vehicle to be operated outside his authority. The Renter shall not operate the Vehicle or permit it to be operated in circumstances that constitute an offence by the driver against the law, or bylaws relating to road traffic, which relates to driving with excess speed or blood alcohol or under the influence of drink or drugs. The Renter shall not operate the Vehicle or permit it to be operated to propel or tow any other vehicle. The Renter shall not operate the Vehicle or permit it to be operated in any race, speed test, rally or contest. The Renter shall not operate the Vehicle or permit it to be operated for the transport more than one passenger. The Renter shall not operate or permit the Vehicle to be driven or parked on roadways not regularly maintained, or on any roads, beach, driveway, or surface likely to cause damage to the Vehicle.

OWNER’S OBLIGATIONS

The Owner shall provide the vehicle in a safe and roadworthy condition, up to current Certificate of Fitness standards. The Owner shall provide the Vehicle with a full tank of fuel.

RENTERS OBLIGATIONS

The Renter shall take all reasonable care when driving and parking the vehicle; The Renter shall ensure that the Vehicle is locked and secure at all times when it is not in use; The Renter shall ensure that the Vehicle is parked in a secure place at all times when not use The Renter shall ensure that the distance recorder or speedometer are not interfered with; no part of the engine, transmission, braking or suspension systems are interfered with; and should a warning light be illuminated or the Renter believes the vehicle requires mechanical attention, he or she stops driving and advises the Owner immediately.

MECHANICAL REPAIRS AND ACCIDENT

If the Vehicle is damaged or requires repairs or salvage whether because of an accident or breakdown, the renter shall advise the Owner or his agent of the full circumstances by telephone as soon as possible. The Renter shall not arrange or undertake any repairs or salvage without the authority of the owner except to the extent that the repairs are necessary to prevent further damage to the vehicle or other property. The Renter is responsible for any punctures, tire or rim damage that occurs during the term of the rental period. The Renter shall ensure that no person shall interfere, except in an emergency, with any part of the engine, transmission, braking or suspension system of the Vehicle.

RETURN OF VEHICLE TO OWNER

On or before the expiration of the rental period, the Renter hereby agrees to return the said Vehicle to the Owner or his agent at the addressed detailed in the agreement, or at a time agreed to by the Owner or agent to the extension of the rental period. No refund shall be given if the Renter returns the Vehicle earlier than stated on the agreement. If the Renter returns the Vehicle later than stated in the agreement then a late fee of $25/15 min shall apply in addition to the regular rental rate.

Waiver.​No failure of Owner to exercise or enforce any of its rights under this Agreement shall act as a waiver of subsequent breaches; and the waiver of any breach shall not act as a waiver of subsequent breaches.The Owner’s acceptance of payment with knowledge of a default by Renter shall not constitute a waiver of any breach.

The Renter agrees that they have been provided with:

• Helmet/s

• Locks

• Key/s

• Visibility vests

IN WITNESS WHEREOF, ​the parties hereto hereby execute this Agreement on the date of accepted agreement.